Do we pay the postage costs?

Yes, AnPost does not offer a pre-paid insured service. However, you can rest assured that we will cover the cost of your postage when we process the payment for your gold. Please note that postage costs will only be reimbursed if the gold is sold. We advise customers to buy the appropriate level insurance when posting but over insurance will not be reimbursed.

Please only use Registered and Insured postage by AnPost.This will provide you with peace of mind, knowing that your valuables are protected during transit. Once we receive your items, our team of experts will carefully assess and evaluate them. If you accept our offer, we will promptly process the payment and include the postage reimbursement in the total amount

What is there is a discrepnacy in weight?

If there is a discrepancy between the weight of your gold and our measurement, we will notify you immediately. Our specialist gold scales ensures precise and accurate measurements.

Can I send gold without filling in the submission form?

No, we cannot accept gold without a completed submission form. This ensures that we accurately process your payment and avoid any mistakes.

I do not have accurate scales, what should I do?

If you do not have access to precise scales, you can use any available scales, such as kitchen scales, to get a rough estimate of the weight of your gold items. This initial estimate will help you have an idea of the weight before sending your consignment. Once we receive your consignment, our team will weigh it to the nearest 0.1 gram using our calibrated and certified scales. This ensures that the weight is measured accurately and that you receive a fair valuation based on the precise weight of your items.

Will I get the price shown on the website?

The price displayed on our calculators is based on the live market rate at the time of your inquiry. However, the final offer will be determined by the live market rate at the time we receive your items

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